My fitness stats in Spire don't match my device or tracker... Help!

Jonathan Yagel -

It could be that Spire is displaying your fitness stats collected by your phone.

If you wear your digital fitness tracker and carry your smartphone in your pocket you are probably tracking your steps with 2 sources.  Since Spire gets info from both sources, we will always display whichever stat is higher.  If Spire is displaying a fitness stat that is very close to what you see on your tracker but is still different, it is likely that Spire is displaying the fitness data automatically tracked by your phone, because it is higher.  On the web, Spire will display the source from which we are pulling your fitness stats.  Just hover your mouse cursor over the date and it will show where that data is coming from.  



Possible Sources:
1) Fitbit
2) UP by Jawbone
3) Apple Health or Google Fit (your cell phone or tracker that syncs through Health or Fit)
4) Manually Entered


Does that not answer your question?

If the fitness stat from your tracker is higher than what you see on Spire than it means you need to either sync your tracker with that tracker's app, to update Spire, or make sure the connection between Spire and your tracker's app is properly set up.  

Here is how:
 

Fitbit or Jawbone 

- First, be sure you have connected Spire to your Fitbit or UP by Jawbone account at spire.me/sync

- Always be sure to sync your tracker to the Fitbit or Jawbone app (or your computer) first checking the data in Spire. Spire does not get fitness data directly from your tracker, but rather from the Fitbit or Jawbone app (or website), so make sure you don't skip this step.

- Still not working? Try going to spire.me/sync and clicking the "Force Sync" button. This will do a manual sync and should re-establish the auto-sync connection.

 

If this last step doesn't work then try closing all of your apps and restarting your phone or computer. If you still need help. please email us at hello@spire.me and we will reach out to help solve the problem!

 
Other trackers or apps

To sync any other tracker or app with Spire it must be compatible with Apple Health or Google Fit.

- First, be sure you have connected Spire to Apple Health or Google Fit.

- Always be sure to sync your tracker to its respective app before checking the data in Spire.  Spire does not get fitness data directly from your tracker, but rather from the data the tracker's app shares with Apple Health or Google Fit.

- Be sure your tracker's app is enabled to share with Apple Health or Google Fit.  Each app is different, but usually this feature is enabled in the respective app's settings. Here is an example from the popular cycling app, Strava:


        

       


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Still not working?  If this last step doesn't work then try closing all of your apps and restarting your phone or computer.  If you still need help please email us at hello@spire.me and we will reach out to help solve the problem!

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